After-sale service
One. 24 hour response
Whenever and wherever, as long as you are interested in our products or any questions, our hotline 0512-57773338 will respond to your call in time.
Call back in two. 2 hours
If you have any questions or questions about the use of products, please answer the questions honestly to us. We will call you back in 2 hours to solve your problems.
Three. 24 hours of commitment to arrive
If we receive the information that the customer needs to arrive at the on-site service, we will ensure that we send professional and technical personnel to the field guidance within 24 hours, and arrive in the remote area within 48 hours.
Four. Constant commitment to life
Your satisfaction, our pursuit, the problem is not solved, our service will never terminate. We are providing you with product installation, commissioning, operation consulting and service, and will actively cooperate with you to help you familiarize yourself with product usage and matters needing attention, ensure product safety, run smoothly and effectively.
Five. Three package commitments
Within 2 years, the quality problem has been identified and identified, and the relevant responsibilities of the "three package" provisions and the contract are strictly fulfilled.
Six. Before selling, selling, after sale, we hand in hand.
Before selling: as long as you choose Shi source, your trust, our pleasure, as long as you contact us, we will communicate with you.
On sale: we will keep in touch with you all the way, even if feedback, strictly according to the requirements of the contract.
After sale: the perfect "three package" service system is to make you feel relieved, comfortable, happy and happy.